FAQs
At Danish Jewellers, we aim to provide a seamless shopping experience. Below are some common queries about our products, shipping, payments, and returns.
1. Do You Offer Cash on Delivery (C-O-D)?
Yes, Cash on Delivery (C-O-D) is available for eligible pin codes. If your area is not serviceable for C-O-D, please use an online payment mode.
📌 You cannot open the package before payment.
📌 If the product is open or tampered with, do not accept the order.
2. Can I Place an Order Over the Phone?
No, we do not take orders over the phone. Customers can place orders directly on our website or via WhatsApp.
3. Do I Need an Account to Place an Order?
No, an account is not required to shop. However, creating an account allows you to:
✔️ Track your order
✔️ Avail discounts & offers
✔️ Earn promotional store credits
4. Do You Deliver All Over India?
Yes, we ship nationwide. If courier services are unavailable in your area, we will ship via India Post (prepaid orders only).
5. How Long Will It Take for My Order to Arrive?
📦 Orders are dispatched within 1-2 working days.
📌 Delivery Time: 5-7 working days, depending on your location.
6. How Do I Track My Order?
✔️ Once your order is placed, you will receive an order confirmation email.
✔️ After dispatch (within 48 hours), you’ll receive tracking details via email.
✔️ Use the tracking link or AWB number to check delivery status.
📧 For queries, email us at danish1810@hotmail.com.
7. Can International Customers Place Orders for Delivery in India?
Yes! We can ship to any Indian address. Please provide a local contact number for a smooth delivery experience.
8. Can I Change My Delivery Address or Phone Number After Placing an Order?
✔️ Before shipping: Yes, you can update your details by emailing us at danish1810@hotmail.com.
❌ After shipping: Changes cannot be made.
📌 If a package is returned due to an incorrect address, a partial refund will be issued after deducting ₹100 for shipping.
9. I Placed an Order Twice – What Should I Do?
If you placed duplicate orders, email us at danishenterprisesjaipur@gmail.com immediately. We will cancel one order and process a refund.
10. Can I Return My Order?
✔️ We offer a 7-day return policy from the date of delivery.
✔️ Customers must bear ₹100 + shipping cost for returns/refunds.
11. What Should I Do If an Item is Missing from My Order?
📧 Contact us at danishenterprisesjaipur@gmail.com immediately, and our team will resolve the issue as soon as possible.
12. What Happens If I Miss the Delivery?
🚚 Our courier partners will attempt delivery three times. If you miss all attempts, email us at danishenterprisesjaipur@gmail.com with your order number.
13. What Payment Options Do You Offer?
We provide safe and secure payment methods, including:
✔️ Credit/Debit Cards – Visa, Mastercard, Maestro, Amex
✔️ Net Banking
✔️ Direct Bank Deposit
✔️ PayPal (For international customers)
📧 Facing payment issues? Contact us for assistance.
For further queries, feel free to email us at danishenterprisesjaipur@gmail.com
🛍️ Shop hassle-free with Danish Jewellers – Timeless Craftsmanship, Trusted Service!